Creature Comforts Kennel4906 Pikes Peak Ridgeway WI 53582 US | 1-608-924-3647

Frequently Asked Questions


How do I make a reservation?

Even if you have never been here before, you can make a reservation by either submitting the form found under the Reservations tab on this website, or calling us at 608-924-3647. 


What time can I drop off or pick up my pet? 

Please see our Contact page for our office hours.  We can also accommodate pick ups and drop offs outside office hours, but there may be an additional fee. Please see the Office Hours tab under the Contact tab for more information. 


Is the billing per/day or per/night of my pet's stay? 

Similar to booking a hotel, we charge per night.  So regardless of the check-in time, the first day is always billed.  If you pick your pet up before Noon, the pick-up day is free (i.e. check out is at noon).   


What type of payment is accepted? 
We accept cash, check, debit and credit cards (MC, V, Disc, Am Ex)


Are the rates different if both my dogs stay in one kennel? 

They are not.  The rates are $18/dog per day even if they are in the same kennel.  We take pride in ensuring that each dog receives a lot of individual love and attention throughout the day.  We also pay particular attention to dogs that share kennels to ensure that they are boarding well.  For example, making sure both are eating their share at meal time, and not each others.  We find that the bulk of the cost of boarding is actually the individual time and attention spent on each dog, rather than the area they occupy.  


What should I bring with my dog? 

You are welcome to bring anything you think will make your dog more comfortable, including bedding, toys and treats.  A few things to keep in mind: our dogs often play hard and get dirty, so beds brought from home that are not easily washable may get soiled, and we cannot be responsible for damages to items brought from home. If you prefer not to bring bedding from home, we do offer cots and blankets for sleeping.  The blankets are sized to be easily washable, so they are always fresh for our guests.  We also have toys and treats available for our guests if you choose not to bring your own.  


Do I need to bring my own food?

It is recommended to bring your own food. Many dogs get stomach upsets with food changes.  Maintaining a consistent diet during boarding can reduce one source of stress.  You are also welcome to bring canned food or any specialty foods for your pets. However, if you prefer not to bring food, we do offer Iams mini chunk chicken and rice. 


What vaccines are required to board my dog or cat? 

Dogs: Distemper-Parvo Combo, Rabies, Bordatella

Cats: Distemper, Rabies, Feline Leukemia


My dog/cat needs medication, can I still bring him?

Yes, there is no additional charge to administer medications.  We can administer pills, oral liquids, ear drops or topical ointments.  No injections.  If your medication does not fit these descriptions, feel free to call and ask if we can administer them. 

 

If my dog is not dog friendly, can I still board him?

Yes.  Please make sure to discuss the specific concerns with us when you board.  We have privacy panels between kennels to minimize contact between dogs and can take steps to isolate them as necessary. 


My dog is very shy of strangers, can I still board her? 

Yes.  We take great care here to adapt our approach to each pet's needs.  We recognize that building a relationship with your pet that builds trust can take time.  We take extra time with our shy pets to try to ensure they are comfortable and as stress free as possible.